Terms of Service

Last updated: February 2025

Agreement to Terms

By accessing or using EduBold, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, do not use the service.

Service Description

EduBold is a cloud-based school management system provided by Indivar Software Solutions Pvt. Ltd. The service includes:

  • Student information management
  • Fee collection and accounting
  • Academic management and assessment
  • Communication tools (SMS, email, WhatsApp)
  • Mobile apps for parents, teachers, and students
  • Integration with Tally ERP and payment gateways

Subscription and Pricing

Subscription Model

EduBold operates on a per-student annual subscription basis. Pricing is customized based on your school size and selected modules.

Payment Terms

  • Payment is due annually in advance
  • Invoices include applicable GST
  • Late payments may result in service suspension
  • No refunds for mid-year cancellations

Price Changes

We reserve the right to modify pricing with 90 days' notice. Existing customers receive advance notification and grandfathering for the current academic year.

User Responsibilities

Account Security

  • Maintain confidentiality of login credentials
  • Notify us immediately of unauthorized access
  • Ensure staff members use individual accounts (no sharing)
  • Use strong passwords and enable two-factor authentication where available

Acceptable Use

You agree NOT to:

  • Use the service for unlawful purposes
  • Attempt to breach security or access others' data
  • Reverse engineer or copy our software
  • Use automated tools to scrape or extract data beyond normal usage
  • Resell or redistribute the service without authorization

Data Ownership and Access

Your Data

You retain all rights to data you enter into EduBold. We do not claim ownership of student records, financial data, or other school information.

Data Export

You can export your data at any time in CSV or PDF format through the dashboard.

Data Deletion

Upon subscription cancellation, data is retained for 90 days, then permanently deleted unless you request earlier deletion or legal obligations require retention.

Service Level Agreement (SLA)

Uptime Commitment

We guarantee 99.9% uptime per month (excluding scheduled maintenance). Scheduled maintenance is announced 7 days in advance and conducted during off-peak hours.

Support

  • WhatsApp & Email Support: 9 AM - 6 PM IST, Monday-Saturday
  • Response Time: Within 24 hours for standard queries, 4 hours for critical issues
  • Dedicated Account Manager: Included with Professional and Enterprise plans

Intellectual Property

All EduBold software, documentation, trademarks, and branding are owned by Indivar Software Solutions Pvt. Ltd. You receive a limited, non-exclusive license to use the service during your subscription period.

Limitation of Liability

To the maximum extent permitted by law, Indivar Software Solutions shall not be liable for indirect, incidental, or consequential damages arising from use of EduBold. Our total liability shall not exceed fees paid in the 12 months preceding the claim.

Termination

By You

You may cancel your subscription at any time with 30 days' notice. No refunds for partial years.

By Us

We may suspend or terminate service for:

  • Non-payment beyond 30 days
  • Violation of these Terms
  • Fraudulent or illegal activity

Changes to Terms

We may modify these Terms with 30 days' notice via email. Continued use after changes constitutes acceptance.

Governing Law

These Terms are governed by the laws of India. Disputes shall be resolved in courts of Mohali, Punjab.

Contact Information

For questions about these Terms, contact:

Indivar Software Solutions Pvt. Ltd.
C-15, Industrial Area, Phase-1
Mohali, Punjab 160055, India
Email: info@indivar.com
Phone: +91 7508 400 400